Submit requests related to building access, facilities support, audiovisual systems, video conferencing and room technology. 

All requests will be reviewed and shared with the appropriate support team. Response time may vary based on priority and scope. 

A Smartsheet account is required to submit and track service requests, with the option to use your CalNet Single Sign-On (SSO) for authentication. Account creation is a one-time process.

Submit a service request

IT Support Requests

IT support requests should be sent directly to cdss-helpdesk@berkeley.edu.

Contact Facilities

Address
Barbara and Gerson Bakar Gateway
2300 Hearst Avenue
Berkeley, CA 94720

 

Hours
Open Monday-Friday
8 a.m.–6 p.m.
Closed on Saturdays, Sundays, and federal and academic holidays

 

Facility Questions/Concerns
cdss-facilities@berkeley.edu

 

Event space in the Gateway is expected to be available by fall 2026. For additional information, please contact cdss.gateway-rooms@berkeley.edu.